Replacements & refunds

Our products are digital: you receive a code, an activation link, a ready account or an invite to your email. Each product's own terms are on its page, in the «⚠️ Important before you buy» box; this page explains the general rules.

Before delivery

• If we can't deliver your order (out of stock, or a problem on our side), we refund the full amount by the same payment method, or replace it with a product you choose.
• You paid more than needed: we send the difference back.
• You paid less than needed: you complete the rest from your order page and we deliver once the amount is complete. If you'd rather not, we refund what you paid.

A product that doesn't work at delivery

If the code, link or account you receive doesn't work from the start — and not because of your account or its eligibility — tell us within the time stated on the product (or within 24 hours if none is stated) and we replace it or refund you.

After delivery: the warranty

• The warranty is what each product's page states. During the warranty, if the product stops working through no fault of yours, we replace it; if that isn't possible, we refund an amount that matches the remaining time.
• Products marked «No warranty» aren't replaced or refunded once delivered or successfully activated.
• If the fault comes from the account or the activation we provided, we handle it under the warranty and don't treat it as the buyer's breach.

What the warranty doesn't cover

• Not following the activation steps or the product's terms — for example an ineligible account (unless the product's page says otherwise), activating after the stated deadline, or using it on more devices than allowed.
• An account suspended for breaking the rules of the company that owns the service.
• Changing your mind after the product was delivered or activated.
• Renewal charges taken from your card when the automatic renewal wasn't cancelled in the time stated on the product.

How to ask for a replacement or refund

1. Message us on WhatsApp with your order number and the product name.
2. Send a screenshot of the error message after hiding your personal details. If we need a video, filming the error is enough — without passwords, verification codes or sign-in session details.
3. Never send us a password or a verification code.

Refunds go back by the same payment method (BenefitPay or Binance Pay), and we reply as soon as we can.

Last updated: 27 October 2026